Frequently Asked Question

(Barcode Scanner)
       All Barcode Scanner Docking Station Document Camera Headset Keyboard Mice Receiver USB Hub Webcam
Q: My scanner is not working when I scan

A: These models are bluetooth only, you will have to pair the scanner to your PC/device through bluetooth first


Applied for following item(s): Nuscan 2500TB / Nuscan 3500CB / Nuscan 3500TB / Nuscan 4100B


Q: I lost the charging cable, what is the part # so I can place the order

A: The part # is ACS-3500


Applied for following item(s): Nuscan 3500CB / 3500TB


Q: The scanner seems to be disconnected from the receiver in the cradle

A: Please follow the pairing instructions found in the programming manual of your scanner


Applied for following item(s): Nuscan 5200TR / Nuscan 7300CR / Nuscan 2700R


Q: The scanner does a double carriage return when scanning

A: Please use the single carriage return barcode that is found in the user manual


Applied for following item(s): Nuscan 5200TR / TU


Q: Scanner makes 3 rapid beeps when trying to scan

A: The scanner needs to be re-paired to the receiver inside the cradle, please review the user manual or contact us


Applied for following item(s): Nuscan 7300CR


Q: How do I program my scanner?

A: Each scanner has it's own unique programming manual, you can find your user manual in the product page of your model on our website


Applied for following item(s): Nuscan Barcode Scanners


Q: The scanner can scan certain barcodes, however can't scan other barcodes we use

A: Not all barcode types come enabled from factory due to storage reasons, please verify the type of barcode in question, and search for the enable barcode for that type in the programming manual


Applied for following item(s): Nuscan Barcode Scanners


Q: The scanner is not working properly

A: Please refer to the factory default settings in the Quick Start Guide or programming manual


Applied for following item(s): Nuscan Barcode Scanners


Q: The scanner is adding an extra digit to the end

A: Please verify your barcode type, and refer to your programming manual to turn off a check digit parameter


Applied for following item(s): Nuscan Barcode Scanners


Q: My scanner keeps going into sleep mode, how do I extend the timer

A: Please refer to the programming manual sleep timing


Applied for following item(s): Nuscan Barcode Scanners